1. PURPOSE OF THESE TERMS AND CONDITIONS
1.1 The objective of these Terms and Conditions is to govern the legal relations between BigBoo.io and a Player.
2. DEFINITIONS AND INTERPRETATION
2.1 The words and terms below, when used in this contract, have the meaning given here, unless the context clearly implies otherwise and will govern the Player’s use of the Website.
2.2 Betting or Bets: for the purposes of these Terms and Conditions include, without limitation, wagering, gaming, and gambling conducted in relation to any and/or all of the Services offered on the Website.
2.3 Devices: means any application devices, included but not limited to personal computers, laptops, mobile telephones, smart phones, tablets or any other such mobile device, personal digital assistants, PDA telephones employed for the sue of and access to the Website and participation in the Services.
2.4 BigBoo, Us or We: BigBoo
2.5 Player: A person who has a Player Account and who uses the Services.
2.6 Player Account: an account with BigBoo on the Website.
2.7 Representatives: representatives, directors, agents and employees.
2.8 Service or Services: All games, services and any related content or Software, whether or not in downloadable format, accessible or otherwise used by you through the Website and allowing you to participate in the services provided by BigBoo. The Services contain BigBoo’s own proprietary content as well as content of third party providers.
2.9 Software: The software licensed by us including all programs and databases and any other derived content, requiring download, accessible or otherwise used by you through the Website and allowing a Player to play online games.
2.10 Terms and Conditions: these terms and conditions.
2.11 Website: https://bigboo.io
2.12 In these Terms and Conditions, unless the context requires differently:
2.13 References to these Terms and Conditions include references to any amended Terms and Conditions, which supersede these Terms and Conditions;
2.14 Unless otherwise stated, in case of conflict between these Terms and Conditions and any other document referred to in these Terms and Conditions, these Terms and Conditions will prevail;
2.15 Section headings are for reference only and shall not affect the interpretation of these Terms and Conditions;
2.16 References to a "person” include any individual, company, partnership, joint venture, association, organization, institution, trust or agency, having a distinct legal character;
2.17 References to gender include every gender and references to the singular include the plural and vice versa;
2.18 References to servers or "our server" or “our servers”, if appropriate, include a reference to a third-party server or servers used to provide the Services or Website;
2.19 Any sentence introduced by the words "comprising" or "including" or a similar expression is indicative and does not limit the meaning of words that follow, and will be considered "without limitation”.
3. ACCEPTANCE OF TERMS AND CONDITIONS
3.1 By registering an Account with BigBoo, you confirm that you have read and understood these Terms and Conditions, which may be modified from time to time, and acknowledge that they will govern your use of the Services.
3.2 The Agreement applies to the usage of the Services and comes into force as soon as you tick the acceptance box during the registration process and create your Player Account. Ticking this box confirms to us that you have read, understood and accept these Terms and Conditions You certify that you are of legal age for gambling in the country from which you are accessing the Services
3.3 By using the Services, you agree to the Terms and Conditions. Any material changes to the Terms and Conditions will be communicated in writing, and accepted by you before such changes are implemented.
3.4 Any rights not expressly granted in these Terms and Conditions are reserved.
3.5 If you do not entirely agree with these Terms and Conditions, you should immediately cease to use the Services.
4. MODIFICATION TO THE TERMS AND CONDITIONS
4.1 BigBoo reserves the right to amend, modify and update these Terms and Conditions the Bonus Policy, the Withdrawal Policy, the House Betting Rules and Privacy Policy at any time. BigBoo also reserves the right to modify either partially or completely the terms of any promotion. In the event the Terms and Conditions undergo a material change, a notification prior to such a change will be issued to the Player. On issuing such a notification the Player will have to accept the new terms and conditions before being able to access our Services again.
4.2 These Terms and Conditions represent the entire Agreement and understanding between you and us and cannot be modified except as expressly provided in clause 4.1 above. For the avoidance of doubt this expressly excludes any variation or change to these Terms and Conditions given orally. By chat, SMS, email or other such means inadvertently or otherwise by our individual customer service representative or any other BigBoo representative.
5. OPENING AN ACCOUNT
5.1 A person cannot request to open a Player Account or hold a Player Account if such person will not be the Player Account holder or if they are acting on behalf of a third party.
5.2 You are allowed to open only one Player Account on the Website, and BigBoo reserves the right to close all multiple Player Accounts that are open, under the same name or connected to the same person. If a person has opened multiple Player Accounts on the Website, BigBoo will have the right to take any action permitted under these Terms and Conditions, including that BigBoo may credit the first Player Account that the Player opened with BigBoo with the balances from the other Player Accounts that would have been closed. If BigBoo has reasonable grounds to believe that the Player has committed or attempted to commit any fraud, BigBoo reserves the right to cancel any transaction pertaining to it, without prejudice to any other action, or to terminate this Agreement.
5.3 We reserve the right to reject your Membership Application and a Player Account may be closed, at BigBoo's sole discretion. Subject to these Terms and Conditions, including those terms which permit BigBoo to withhold payment of winnings, any contractual obligations of either a Player or BigBoo which have been made prior to a Player Account being closed will be honoured.
5.4 A Player must not authorise any third party to use their Player Account but a Player will be entirely responsible for all losses which are incurred as a result of having a third party use their Player Account. The Player must immediately inform BigBoo if they suspect that another person has obtained access to their Player Account, and the Player will offer their full support to BigBoo while investigating this issue.
5.5 The Player must not request or create a Player Account if they are in a jurisdiction in which the application for the opening of a Player Account and / or the use of our Services is illegal or against the law. It is the Player's responsibility to ensure that this is not the case. BigBoo reserves the right to suspend and/or terminate a Player's Account immediately if BigBoo discovers that the Player's Account has been opened in a country where it is illegal to access the Services.
5.6 None of the executives, managers, directors, employees, consultants, or agents in BigBoo, nor their relatives (in this clause, the term "relatives" means spouse, partner, parents, children or siblings of the people mentioned above) are authorised to open or hold a Player Account or use the Service directly or indirectly. If this clause is breached, BigBoo reserves the right to close said Player Account immediately, void any Bets and to cancel payments on any win.
6. LICENCE TO USE THE SERVICES
6.1 We hereby grant you a personal non-exclusive, non-transferable licence to use the Services in accordance with these Terms and Conditions and subject to the following conditions:
6.2 The use of the Services is a right that is bestowed upon you personally to play games of chance on the internet. This right is given to you with a personal and not a commercial purpose;
6.3 You may not under any circumstance authorise a third party to use your Player Account, your password or your identity to access the Services;
6.4 You understand the rules and procedures of all games offered on the Website;
6.5 It is your responsibility to note the payout rate or odds that apply to each game before you place a Bet and you acknowledge that payout rates and odds change from time to time;
6.6 You will not create or provide any means (including, without limitation, via emulators) through which the Software may be used by others.
6.7 You acknowledge that when playing games of chance through the use of the Services means that you are at risk of losing money. It is your sole responsibility to assume the losses suffered through your Player Account;
6.8 You acknowledge that our Services are consumed instantly when playing. Thus, we cannot provide returns of goods or refunds or, subject to any terms to the contrary, cancellation of your Bets once they have been placed. If you play a game on the Website with real money, the money will be drawn from your Player Account instantly;
6.9 You certify that you will not violate or attempt to violate or manipulate BigBoo’s security measures in any way. If BigBoo has reasonable suspicion with respect to this clause, BigBoo reserves the right to suspend or terminate your Player Account immediately, to not credit you with the amount due on your Player Account, and to deny you access to the Website (and all other websites) and Services offered by Us;
6.10 You certify that in relation to the Services, you will not use or attempt to use any martingale betting strategy or software endowed, in our view, with artificial intelligence;
6.11 You acknowledge that in the event that BigBoo reasonably determines that you used or attempted to use a product endowed with artificial intelligence in conjunction with our Services, that BigBoo has the right to suspend or terminate your Player Account immediately, to not reimburse the amount credited to your Player Account, and prohibit your access to the Website, ( and all other websites) and Services offered by us;
6.12 You acknowledge that it is strictly forbidden for a Player to sell, transfer and/or acquire Accounts to/from another Player or transfer funds from their Account to another Player’s Account;
6.13 We only allow access to the Services through secured networks using encryption of the username and password. You cannot play and bet without passing our customer security login;
6.14 You will not attempt to use any techniques designed to hide or mislead as to your IP or true location.
6.15 Upon termination of this Agreement, the licence issued pursuant to clause 7.1 shall be automatically revoked and you shall stop using the Software and shall uninstall the Software from your Device.
7. FURTHER CONDITIONS OF USE
7.1 You warrant:
7.2 that you are acting on your own behalf; and
8**. OUR RIGHTS AND RESPONSIBILITIES**
8.1 BigBoo is not responsible for the potential access to a Player’s Account by a third party and will not be held responsible for any potential loss suffered due to the illicit use of a Player’s password by a third party without authorised access, and/or for any transaction in which the name and password of a Player were registered correctly.
8.2 We will use your personal data to allow you to use the Services and to carry out operations relevant to your participation in the Services. We may also use your personal data to inform you of changes, new services and promotions that we think you may find interesting. If you do not wish to receive such direct marketing data, you may opt out of such a service. BigBoo will not exchange and/or distribute email addresses or a Player’s personal information with third parties.
8.3 BigBoo reserves the right, at its sole discretion, to suspend, modify, end, revoke the use of and/or add elements to its Services, either temporarily or permanently, at any time without notice or compensation, subject to compliance with its regulatory obligations and subject to fulfilling all other commitments made under these Terms and Conditions.
8.4 We reserve the right to make enquiries about you, including credit checks with third party credit and financial institutions. We also reserve the right to request information on source of funds.
8.5 In order to comply with legal and regulatory obligations, BigBoo operates an anti-money laundering policy that, from time to time, may require us to request documentary evidence to justify your activity on your bigboo.io account. This will be communicated to you directly by email, with the request including a list of acceptable documentation. All information received is stored securely in accordance with our privacy policy.
9. RESPONSIBLE GAMBLING
9.1 BigBoo is committed to providing a safe and responsible platform where Players can use the Services. BigBoo is fully committed to help Players who show potential signs of problem gambling behaviour, or help Players that may be at risk of potentially becoming addicted in order to help face their problems and obtain the necessary advice and assistance that may be required.
10. DEPOSITS
10.1 Please visit our deposits page for details on how to make deposits.
11. WITHDRAWALS
11.1 Please see our Withdrawal Policy for information in relation to your withdrawals.
12. BET ACCEPTANCE AND WINNINGS
12.1 Bets will be validly placed if your wallet address is connected properly and is active
12.2 It is your sole responsibility to ensure the details of your Bets are correct. Once your Bet has been accepted and acceptance of the Bet is confirmed by BigBoo, it cannot be revoked, cancelled or changed.
12.3 bigboo.io only accepts bets placed online.
12.4 The minimum amount for a bet varies depending on Provider. On the other hand, the maximum bet amount is also a fixed amount given by the Provider.
12.5 In respect of any Bet, the decision of BigBoo is final. If you wish to dispute our decision, please see clause 17 for our complaints procedure.
Winnings
12.6 Your winnings are exclusive of the Bet amount.
12.7 bigboo.io reserves the right to void any bet that may have been accepted when the account did not have sufficient funds to cover the bet. If an account has insufficient funds as a result of a deposit that has been cancelled by the payment processing party, bigboo.io reserves the right to cancel any bet that may have been accepted retroactively.
12.8 All winnings will be credited to your Player Account. If any funds are credited to your Player Account in error, BigBoo reserves the right to remove such funds and void any transactions involving such funds, either at that time or retrospectively.
13. COMPLAINTS
13.1. If you have a complaint; you can contact the customer support team.
13.2. The Company will at all times apply best efforts to resolve a reported matter promptly.
13.3. If you have a query with regard to any transaction, you may also contact the Company with details of the query. The Company will review any queried or disputed transactions.
14**. PLAYER ACCOUNT SUSPENSION**
Suspension of your Player Account
14.1 Without restricting our ability to rely on other remedies that may be available to BigBoo, BigBoo reserves the right to close or suspend your Player Account and/or void any associated bets and/or withhold any amounts in your Player Account at its absolute discretion if we have reason to believe any of the following, that:
14.2 you have more than one Player Account on the Website;
14.3 you have allowed, intentionally or unintentionally, another person to use your Player Account or you have otherwise misused your Player Account;
14.4 you have played in tandem with other Players as part of a club, group, etc., or placed bets in a coordinated manner with other Players involving the same selections;
14.5 BigBoo receives a “chargeback” and/or a "return" notification via a deposit mechanism used on your Player Account;
14.6 you are found colluding, cheating, money laundering or undertaking any kind of fraudulent activity;
14.7 it is determined that you have employed or made use of a system (including machines, computers, software or other automated systems such as bots etc) designed specifically to defeat the gaming system on the Services, or have employed betting techniques with the aim of circumventing the standard house edge in the games on the Services;
14.8 you are acting other than on your own behalf or otherwise in concert with others or engaging in illegal or fraudulent activity while interacting with the Services;
14.9 you have breached any of these Terms and Conditions;
14.10 you are acting in a manner that is detrimental to the conduct of our business;
14.11 you have acknowledged that you are, or we reasonably believe you to be suffering from a problem related to gambling addiction;
14.12 it is illegal for you to interact with the Services in any way;
14.13 there has been an abuse of a promotion; bonuses or any other offers promoted by us
14.14 there is an ongoing dispute between BigBoo and the Player;
14.15 Immediately following the cancellation of this Agreement by either party, BigBoo will return the amount in your Player Account subject to any withdrawal fees.
14.16 Upon termination of your account, you agree and acknowledge that your rights to use the Website or the Services shall immediately terminate.
15. DORMANT ACCOUNTS
A dormant account is an account that has not been accessed for 3 months, that has a legal registration with or without money balance. Once your account becomes dormant, the Company, shall in its sole discretion, close your account and thereafter either refund the balance to you or where applicable deal with it in the manner provided for in law less any cost accruing thereon.
16. INDEMNITY
16.1 By accepting these Terms and Conditions, you agree to indemnify us, to defend us and to exonerate BigBoo on demand in respect of any claim, damage, loss (whether direct or indirect), loss of reputation, loss of profits, cost or expense suffered by BigBoo in relation to:
16.2 any breach by you of these Terms and Conditions, rights of a third party or any law or regulation;
16.3 your access to the Website;
16.4 Betting or any other use of the Services (by you or another person);
16.5 download and installation of the Software on any Devices;
16.6 any action / legal proceedings, claims, demands, or complaints made by a third party against BigBoo or any BigBoo Group company resulting from any breach by you of these Terms and Conditions and/or any relevant laws or rights of third parties;
16.7 your fraud, dishonesty or criminal act.
17**. INTELLECTUAL PROPERTY RIGHTS**
17.1 You are not permitted to:
(i) install or load the software onto a server or other networked device or take other steps to make the software available via any form of "bulletin board", online service or remote dial-in or network to any other person;
(ii) sub-license, assign, rent, lease, loan, transfer or copy (except as expressly provided elsewhere in these terms and conditions) your license to use the software or make or distribute copies of the software;
(iii) enter, access or attempt to enter or access or otherwise bypass the Company's security system or interfere in any way (including but not limited to, robots and similar devices) with the relevant products or the Mobile service, and all other media/electronic platforms any changes to the software and/or any features or components thereof; or
(iv) copy or translate any user documentation provided 'online' or in electronic format.
(vi) translate, reverse engineer, decompile, disassemble, modify, create derivative works based on, or otherwise modify the software; or
(vii) reverse engineer, decompile, disassemble, modify, adapt, translate, make any attempt to discover the source code of the software or to create derivative works based on the whole or on any part of the software.
17.2 You do not own the software. The software is owned and is the exclusive property of the Company or a third party software provider company (the "Software Provider"). Any software and accompanying documentation which have been licensed to the Company are proprietary products of the Software Provider and protected worldwide by copyright law. Your use of the software does not give you ownership of any intellectual property rights in the software.
17.3 The software is provided "as is" without any warranties, conditions, undertakings or representations, express or implied, statutory or otherwise. The Company hereby excludes all implied terms, conditions and warranties (including any of merchantability, satisfactory quality and fitness for any particular purpose). The Company does not warrant that:
(i) the software will meet your requirements;
(ii) the software will not infringe any third party's intellectual property rights;
(iii) the operation of the software will be error free or uninterrupted;
(iv) any defects in the software will be corrected; or
(v) the software or the servers are virus-free.
(d) In the event of communications or system errors occurring in connection with the settlement of accounts or other features or components of the software, neither the Company nor the Software Provider will have any liability to you or to any third party in respect of such errors. The Company reserves the right in the event of such errors to remove all relevant products from the Mobile service, Mobile service, Website and all other media/ electronic platforms, and all other media/electronic platforms, and take any other action to correct such errors.
(e) You hereby acknowledge that your use of the software is outside of the Company's control. Accordingly, you load and use the software at your own risk. The Company will not have any liability to you or to any third party in respect of your receipt of and/or use of the software.
(f) The software may include confidential information which is secret and valuable to the Software Provider and/or the Company. You are not entitled to use or disclose that confidential information other than strictly in accordance with these Terms and Conditions.
18. EXCLUSION OF WARRANTY
18.1 You acknowledge that you have chosen to use the Services willingly and at your own risk and discretion.
18.2 BigBoo offers the Services 'as is', with no warranties, assurance, commitments or any declaration explicit or implied, legal or other.
18.3 BigBoo hereby excludes all terms, conditions, and warranties explicit or implied, including but not limited to implied warranties, commercial conditions, and/or matters of satisfactory quality, ability and adaptability to a specific end, completion or precision of service and of the application with regards to the failure to respect governing rules and laws.
18.4 It remains your responsibility to protect your system from all computer viruses and BigBoo, under any circumstances, shall not be held responsible for any losses incurred in relation to any viruses. In case of viruses in our systems, we reserve the right to suspend the Services.
18.5 We do not guarantee that:
18.6 the Services are entirely secure and exempt from error;
18.7 the Services are updated regularly;
18.8 any defect in the Services are regularly corrected;
18.9 that access to the Services will be uninterrupted;
18.10 the Services are virus or bug free;
18.11 the Services will be continually operational;
18.12 that the Services are adequate;
18.13 that the material on the Website or obtained via the Website, is adequate and reliable.
18.14 BigBoo will not be held responsible for any act or omission by an internet service provider or of any other third party, including those with whom you may have contracted in order to have access to the Services. In case of litigation between the internet service provider and yourself, BigBoo cannot be a party to the suit, and such suit shall in no way affect the Player's obligations under this contract.
18.15 Nothing in these Terms and Conditions will exclude or restrict BigBoo’s responsibility in any manner which is prohibited by relevant laws.
19. LIMITATION OF LIABILITY
19.1 Nothing in these Terms and Conditions is intended to:
19.2 exclude or limit our liability for fraud or for death or personal injury resulting from our negligence; or
19.3 limit your statutory rights (statutory rights include, for example, that we will provide our Services to a reasonable standard and within a reasonable time).
19.4 Except under Clause 22.1 above and save in respect of any winnings lawfully due to you in accordance with these Terms and Conditions, our maximum liability to you in relation to any one incident or series of related incidents is limited to the greater of:
19.5 where such liability relates to a specific Bet, the value of such Bet paid by you;
19.6 where such liability relates to the misapplication of funds in your Player Account, the amount that has been lost or misplaced.
19.7 Subject always to Clauses 22.1 and 22.2, we will not be liable for any loss to you or a third party, that could not have been reasonably expected at the time you register or at the time you enter into a transaction for Services, such as any loss of income, business or profits or any information which is lost or corrupted, including but not limited to any damage or loss suffered or incurred by you as a result of:
19.8 any use of our Services in breach of these Terms and Conditions (including any use of our Services for commercial or business purposes);
19.9 failures caused by the equipment you use to access our Services, Website, call centre or mobile applications or failures in any network (including failures by your internet service provider);
19.10 any incomplete, illegible, lost or delayed transactions (including as a result of technical failure);
19.11 damage to your equipment (e.g. desktop, laptop, TV, mobile, smartphone, tablet, games console or other internet-enabled device) or for any loss or corruption of data that results from your use of our Website, Services or mobile applications (and we cannot and do not guarantee that any files that you download are free from viruses, contamination or destructive features);
19.11 the accuracy, completeness or currency of any information services provided by us or third parties (including but not limited to prices, runners, times, results, live scores or general statistics);
19.12 any loss whatsoever arising from your abuse or misuse of your Player Account or our Services;
19.13 any failure on our part to interact with you where we may have concerns about your activities;
19.14 any event outside our control or instances of force majeure;
19.15 our closure or suspension of your Play Account in accordance with these Terms and Conditions;
19.16 your use or a third party's use of the Services the Content or any link on the Website;
19.17 any modification, suspension or interruption of Services; or
19.18 any improper functioning of the Services.
19.19 In the event that any malfunction results in profit, whether it is collected or credited to your Player Account, BigBoo reserves the right to claim all gains that you may have benefited from, as a result of one of those malfunctions, and you would be obliged to immediately reimburse BigBoo the amount collected and inform BigBoo of the malfunction. BigBoo reserves the right, at its sole discretion, to directly deduct an amount equal to that which you may have received in error from your Player Account.
19.20 You acknowledge that in relation to the use of the Services that you will have no claims whatsoever against any Representatives of BigBoo company.
20. GENERAL
20.1 Failure of BigBoo to exercise their rights under these Terms and Conditions does not constitute a general waiver of those rights.
20.2 If any part of this Agreement is deemed invalid or unenforceable, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that reflects as closely as possible the intent of the original provision and the remainder of this Agreement will continue to full effect.
20.3 This Agreement and any documents referred to herein represent the entire agreement between BigBoo and you and supersede any prior agreement, understanding or arrangement, whether oral or in writing. We each acknowledge that we have not relied on any representation, undertaking or promise given by the other or implied from anything said or written in negotiations between us except as expressly stated in this Agreement.